Privacy policy.

Effective Date: 6/1/2025

We are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, store and disclose your personal information in accordance with the Australian Privacy Policy Principles 2014 (APPs) established under the Privacy Act 1988 (Privacy Act). This Privacy Policy sets out how we handle your personal information provided to us when providing our services to you (including Sport Holiday Programs and Birthday Parties) or when otherwise interacting with you.

In this Privacy Policy, “All-Star Play & Party”, “we”, “us”, “our” refers to All-Star Play & Party.

By providing personal information to us you consent to our collection, use and disclosure of your personal information in accordance with this Privacy Policy.

1. Information We Collect

We might gather personal details that you provide, including but not limited to your name, age, date of birth, address, and other contact information. Additionally, with your consent and in certain situations, we may collect sensitive information (e.g. medical information). The type of information we may collect may include:

  • Identity Data: including first name, middle name, last name, maiden name, title, child’s name, date of birth, gender, medical details, and any additional information provided during bookings or inquiries;

  • Contact Data: including billing address, delivery address, email address and telephone numbers; and

  • Financial Data: including bank account and payment card details for processing payments. Note: We do not store payment card details.

2. How We Collect Information We collect personal information directly and indirectly from you when:

  • You complete a booking form;

  • You contact us via email, phone, or social media;

  • You subscribe to our mailing list; and

  • You provide feedback or lodge a complaint.

3. Use of Information We may collect, hold and use personal information for the following purposes:

  • To process and confirm bookings;

  • To provide you with our services, including Sport Holiday Programs and Birthday Parties);

  • To provide safe and personalised experiences for children participating in our services;

  • To contact and communicate with you, including important updates about sessions or events;

  • To respond to inquiries, feedback, and complaints;

  • To improve our services and customer experience; and

  • To comply with legal and regulatory requirements.

4. Disclosure of Information We may disclose your personal information for the following purposes:

  • To enable you to access and use our services and in turn provide our services to you;

  • To specific third parties where you consent to the use or disclosure who assist us in delivering our services to you (e.g., IT service providers, payment systems operators);

  • Where required or authorised by law;

  • To protect the rights, safety, or property of All-Star Play & Party, our staff, or customers. Note: We do not sell or rent your personal information to third parties; and

  • Any circumstance otherwise authorised by the APPs and/or the Privacy Act.

5. Data Security We implement reasonable measures to ensure that the personal information we collect is secure. To prevent unauthorised access or disclosure, we have implemented physical, electronic and managerial procedures, to safeguard and secure personal information and protect it against loss, theft, misuse, unauthorised access, disclosure, modification, and destruction. These procedures include:

  • Secure storage of digital and physical records;

  • Restricted access to personal data by authorised personnel only; and

  • Regular review of security measures and practices.

6. Retention of Information We retain personal information for as long as necessary to:

  • Fulfill the purposes outlined in this Privacy Policy; and

  • Comply with legal and regulatory obligations. When no longer required, personal information is securely deleted or anonymised.

7. Your Rights You have the right to:

  • Access and obtain a copy of your personal information;

  • Request corrections to inaccurate or incomplete information;

  • Withdraw consent for the use of your information, where applicable; and

  • Lodge a complaint with us and/or the relevant privacy authority if you believe your rights have been breached. If you wish to lodge a complaint, please contact us using the details below and provide us with full details of the complaint. We will endeavour to respond to your complaint within a reasonable period of time from when it is received.

8. Cookies and Website Usage Our website may use cookies to enhance user experience and analyse site traffic. You can adjust your browser settings to refuse cookies; however, this may impact the functionality of our website.

9. Links to other websites Our website may contain links to other external websites operated by third parties. We cannot be held responsible and do not have any control of the use of your personal information which your provide by visiting these external websites. Those websites are not governed by this Privacy Policy.

10. Updates to This Policy We reserve the right to amend this Privacy Policy at any time due to changes in our privacy practices or changes in the law and/or regulations. Updates will be posted on our website, and the effective date will be updated accordingly. Continued use of our services signifies acceptance of the updated policy. If you have objections to our Privacy Policy, you should notify us immediately and not submit personal information to us.

11. Contact Information If you have questions, concerns, or requests related to this Privacy Policy, please contact us at:

Email: allstarplayandparty@gmail.com

Phone: 0403 592 460

This Privacy Policy was reviewed in January 2025.